F.A.Q. / Help Center

Here are the answers to the most frequently asked questions by our users…

What happen if there is no 4G coverage?

The data is stored in the internal memory of the telematics package and is sent back as soon as the 4G coverage is found.

Will the telemetry download from a marina or land based Wi-Fi system?

No, it only works with a 4G connection onboard the boat.

If this only works with 4G onboard the boat, what is the annual cost for the data onboard the boat?

The annual cost for the data onboard the boat is 180€ ex-VAT/year but it is offered for your first year.

What happens if the battery of your boat runs out?

If the battery level is low the telemetry unit will go into power saving mode but if it is not plugged in on time it will shut down.

Does it work when the battery switches are turned off?

Yes, the telemetry box is connected upstream of the battery breakers and therefore works continuously as long as there is battery power to the “house” side of the boat.

Is it connected to the Ship Control system?

No but depending on the boat model, it can be connected to the Navicolor.

Is it possible to add sensors to the boats?

Yes, the list and availability of sensors will be announced in the fall of 2021.

How long does it take to install the Retrofit package?

Between 30 minutes and 1 hour depending on the boat’s size and the number of sensors to be installed.

How does the application manage privacy policies?

The European RGPD regulation is applied to all applications. This means that any collection and sharing of personal information is strictly subject to the express consent of the user.

If your question is not listed, don’t hesitate to contact us at contact@seanapps.fr